Jen Miller, Senior Consultant

She has a consistent record of consulting, developing, and implementing process improvement initiatives in banking and integrating technologies in fast-paced, constantly evolving environments. She has strong knowledge and practical application experience assisting clients and team members with optimizing business processes, operations, and transformation projects. Managing and facilitating assigned client engagements and deliverables according to specific timelines as well as partnering with various stakeholders to assist in supporting client and team member needs.

Tiana Brown, COO

Tiana Brown is the COO at CCG Catalyst. She has more than 10 years of experience in client services, financial services, operations, and consumer and mortgage lending. Her financial services expertise is comprised of both internal and external engagements. She has strategically coached clients at the organizational, leadership and operational level.

As COO, Tiana’s subject matter includes internal operations, business processes, as well as risk associated with payment and consumer lending processes and structure. Her consulting skills and her depth of knowledge of financial services affords her the ability to guide and work with banks and fintechs to execute strategic plans that result in successful and sustainable outcomes.

Sarah Kocianski, European Advisor

She is a Fintech and insurtech strategist with 10+ years of industry experience. She enables companies to succeed in today’s financial ecosystem by using expert insight and analysis to identify opportunities and how to capitalize on them. She has worked with global organizations, scale-ups, and startups from within and without the financial services industry. That includes major banks and insurers, startup and scaleup fintechs and insurtechs, e-commerce companies, health techs, and retailers.

Chantel Williams, Consultant Analyst

A results-focused, and highly motivated operations leader with over four years of experience in a fast-paced consulting environment. A team player with strong organization, communication, leadership, and problem-solving skills. Ability to work independently in a challenging, changing environment while managing multiple deadlines and priorities. Detailed orientated and capable of providing a high level of operations and project support for the purpose of achieving corporate goals.

Sue Bradley, Sr Consultant

Motivated Fintech Professional with26 years of experience in all aspects of banking software. High customer satisfaction scores are constantly achieved. Exceptional problem-solving and project leadership. Recalibrates support teams in order to provide optimal performance and team mentoring. Analyzes support trends to identify and develop new streams of service delivery and case avoidance practices. Aligns with individuals of all levels to share best practices, instill unshakable confidence in their endeavors, and ensure efficient solution implementation. Genuine, engaging leadership fosters trust, loyalty, and respect, motivating talented teams to do better business from the ground up.

Carrie Fletcher, Consultant

A driven and determined individual with a desire to bring value to the company. Carrie has many years of experience in various areas and fields that make her a valued asset. A team player with strong organization, and problem-solving skills. Ability to work independently in a challenging environment while managing multiple projects. Detailed orientated and capable of providing a high level of analysis and support.

Rosa Hernandez, Director

20 years of experience in fast-paced client environments with 15 years in the banking industry. An organizational leader who is able to efficiently supervise workflow processes set targets, and hold associates accountable for achieving personal and team goals. Initiate, create and present improvement strategies. Highly analytical, and organized with great problem-solving and project management abilities.

Maria Litrenta, Senior Consultant

Maria Litrenta, a Senior Consultant for CCG Catalyst, brings 30 years of actionable insights and experience to the firm. Maria is a guiding expert in project management by conducting in-depth evaluations, building strategic roadmaps, developing training programs, and evaluating banks on readiness and system effectiveness. She has successfully implemented and managed multiple loan operations conversions and developed clear RFP criteria for seamless system implementation. Maria Litrenta’s unique experience assessing mortgage, commercial, and consumer loan operation environments, provides industry-leading results for the clients of CCG Catalyst.

Debbie Chastain, Senior Consultant

Debbie is an accomplished banking professional with over 40 years of experience in Treasury Services and Product Management in addition to a background of conversion and acquisition experience. She is a strong Leader and Mentor who is able to achieve cross-functional collaboration & team development. Debbie also has experience in Business Relationship Management, Risk Management, and Electronic Payments. 

She is a dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Michele Heine, Principal

With over 20 years of experience in large-scale financial solutions, Michele is a skilled leader in financial institution transformation. Her experience includes leading complex core conversions end-to-end including requirements analysis, solutions, and test management. Michele is focused on understanding client and customer needs to ensure solutions meet industry demands. Michele brings analytical rigor to ensure business processes and customer experience are at the forefront of all engagements. Michele develops and maintains strong working relationships with internal and external stakeholders

Michele is skilled in navigating multi-organizational verticals and is focused on analyzing enterprise business processes and customer experience to ensure solutions meet industry demands. She has an excellent rapport with executives, sales, product, development, and implementation teams.

Pam Erskine, Chief Operating Officer

Pam Erskine is the Chief Operating Officer at CCG. Throughout her career, Pam has focused on providing leadership and guidance relating to strategy, innovation, technology, digital and operational transformation, business alignment, project portfolio management, and organizational change. She is a published author and thought leader on organizational change when adopting best practices, transforming business practices, and undertaking large-scale projects. Pam has worked in many industries including financial services, banking, credit unions, insurance, and others, often advising on and leading major transformational engagements.

Aditya Kishore, Partner

Experienced banking executive with over 25 years of expertise in Technology Transformation and Banking Systems Operations, along with a successful track record of implementing today’s digital technology-based products and solutions for community and regional banks. Extensive CIO/CTO experience with hands-on capabilities in successful planning, consulting, development and execution of corporate strategies including M&A, digital enablement, banking operation & technology initiatives. A recognized subject matter expert in banking operations, compliance, technology enablement, execution and maintenance for efficient community and regional banks systems environment. Strong expertise in technology & digital transformation, delivery enablement and product development resulting in technology enabled operations, cost reduction, banking risk mitigation, compliance improvement and efficiency.

Mike Langenkamp, Principal

I am focused on leading transformational initiatives with financial services clients of all types, including strategy, selection, negotiation and delivery. Bringing with me years of professional experience, I am highly motivated by solving challenges with advanced technology solutions. I have proven skills in large scale project delivery, mergers and acquisitions, product development, enterprise SaaS business development, operations, account management, complex solution sales and delivery, vendor management, contract negotiation, and new business unit start-up.

My passion is to help clients achieve business success by leveraging state-of-the-art technology, process and execution. I not only encourage clients to think outside of the box, but assist with making the vision a reality.

Annie Snyder, Operations Specialist

I am ambitious, compassionate, organized and dedicated to serving clients and helping others.  As a recent Summa Cum Laude graduate from Arizona State University in Business Law, I look forward working in the financial services industry, bringing with me my diverse background of skills and working experience.

Geoffrey M. Gray, Director

A goal-oriented professional that has 20+ years in the financial services industry providing financial analysis, relationship, and project management. I provide a unique blend of analytical and soft skills that have enabled me to have a strong track record of business partnering with excellent leadership and communication skills to influence decision makers. I work well collaboratively and efficiently with cross-functional teams.

Sonja Litster, Business Analyst

Sonja Litster is a Senior Analyst at CCG Catalyst. She has years of experience in Washington DC with research and data analytics, focus groups, and deliverable development. Her art background lends to her ability to create deliverables and proposals that are both informative and aesthetic.

Daria Nazarewycz, Senior Director

As Senior Director Daria Nazarewycz brings over 30 years of experience in financial operations. Daria has expertise in many banking areas, deposit operations, vendor and system evaluations. She has led multiple engagements including implementation teams helping financial institutions transform their operational and product offerings. As Senior Director Daria strengths include internal operations, business process recommendations, as well identifying and mitigating the risk associated with transformation. It is this expertise and passion that enables her to work as a partner with financial institutions to achieve strategic goals and initiatives.

H. Terrie Cloud, Principal

As a Principal at CCG Catalyst, H. Terrie Cloud, has more than 31 years of experience in financial services, conducting core processing evaluations and contract negotiations. His financial services expertise is comprised of technology and strategic planning, workflow efficiency improvement recommendations and project management services.

Terrie is a respected subject matter expert in core and ancillary system evaluations, project management services, workflow efficiency studies, and strategic planning services. Terrie’s deep understanding of the financial services industry and consulting experience allows him to partner with our client’s as a trusted advisor.

Aimee Harlow, Principal

As a Principal at CCG Catalyst, Aimee has more than 25 years of experience in sales, marketing, business development, and client relationship management. Her financial services expertise is in high-tech hardware and software products and services.

Aimee has decades of experience in strategic planning, with a focus on digital transformation, core processing, payment processing and conversion planning. Aimee has demonstrated leadership in her ability to work within multinational Financial Institutions of all asset sizes negotiating high value contracts. Her career long focus has been collaborating with clients to understand their objectives and develop successful solutions to drive innovation, customer satisfaction and market leadership while promoting efficiencies and profitable growth.

John Peckham, Principal

As a Principal at CCG Catalyst, John Peckham has over 25 years as a trusted advisor to the financial services industry. John is a proven senior level executive, with demonstrated success directing business transformation and delivering impactful results within the digital, technology and fintech space.

As bank consulting leader, John has guided clients in banking, fintech, insurance, credit, as well as, both established and start-ups in creating, building, deploying, and excelling at technology based “disruption” of the established financial services industry

Before joining CCG, John held executive and board-level positions in a variety of companies. His banking experience ranges from community to top 100 banking institutions and has held several leadership positions in his tenure.

Kate Drew, Director of Research

Kate Drew is the Director of Research at CCG Catalyst. Her decade of professional experience includes leading data-driven research projects, creating fintech industry thought leadership, and managing editorial content for publications including Business Insider Intelligence and The Value Line Investment Survey.

At CCG, Kate spearheads client-facing research projects on fintech topics including open banking, digital channels, payments, lending, blockchain, artificial intelligence, digital wealth management, and others. She leverages quantitative data as well as conducts field study based on desk research, conference and event findings, and interviews with prominent industry leaders at fintechs, banks, and other financial and nonfinancial institutions. Her research brings voices into data and provides perspectives informed by real experience inside of financial services companies.