Sector Spotlight: Retail Digital Banking Platforms
May 1, 2025
By: Tyler Brown
Retail digital banking platforms are out-of-the-box self-service experiences or building blocks for digital channels. Modern digital banking platforms are designed to support online and mobile banking, create consistent interfaces, and enable features that customers value. Account management and payments features are fundamental, followed by new customer service options and custom security settings. Digital banking platforms are customizable and may include account opening and marketing functionality.
What’s going on in retail digital banking platforms
Retail digital banking platforms are rapidly evolving, driven by technological advancements and shifting consumer expectations. Below are four key trends and considerations for banks and credit unions, incorporating current developments in the sector:
These trends reflect industry’s shift toward customer-centric, technology-driven solutions, with the global digital banking platform market projected to grow from $12.94 billion in 2025 to $34.97 billion by 2033 at a CAGR of 13.23%. However, challenges like legacy infrastructure and cultural resistance in traditional banks can hinder progress, emphasizing the need for strategic modernization.
Retail digital banking platform vendor snapshot
The retail digital banking platform space is a mix of solutions from core providers and third-party vendors. A bank or credit union’s choices of digital banking platform will depend on their business and functional requirements.
Here’s a snapshot of retail digital banking vendors and the companies that offer them. It does not include all retail digital banking vendors; there are more than two dozen. Many pureplay digital banking platforms have been acquired by larger vendors; we include a few in this list.
What to look for in retail digital banking platforms
When selecting a retail digital banking platform, consider these five key factors:
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