Banking Consulting Services

Business Process Improvement Services

What is Business Process Improvement?

Business process improvement (BPI) is a systematic approach to identify, analyze, and improve the existing processes of an organization. BPI aims to enhance the efficiency, effectiveness, quality, and customer satisfaction of the business operations.

Why BPI is important for banks and credit unions?

Banks and credit unions face various challenges in today’s dynamic and competitive market. They need to constantly adapt to the changing customer expectations, regulatory requirements, technological innovations, and market conditions. BPI can help you:

  • Streamline and simplify their workflows and procedures
  • Eliminate waste, errors, and redundancies
  • Reduce costs and risks
  • Increase productivity and profitability
  • Improve customer service and loyalty
  • Enhance innovation and agility
  • Gain a competitive edge

How can CCG Catalyst help you with BPI?

CCG Catalyst is a leading consulting firm that specializes in providing BPI services to financial institutions. We have a team of experienced consultants who can support you with:

  • Assessing your current state and identifying the gaps and opportunities for improvement
  • Designing and implementing the optimal future state processes that align with your strategic goals and vision
  • Applying the best practices and methodologies of BPI
  • Integrating the people, processes, and technology to ensure a smooth and seamless transition
  • Monitoring and measuring the performance and outcomes of the improved processes
  • Providing ongoing support and guidance to sustain the improvement and achieve continuous improvement

CCG Catalyst has a proven track record of delivering successful BPI projects to various financial institutions across the country. We have helped them to achieve significant results, such as:

  • Reducing the loan origination cycle time by 50%
  • Increasing the deposit account opening rate by 40%
  • Improving the customer satisfaction score by 30%
  • Saving over $1 million in annual operational costs

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Meet our leader

Paul Schaus

Paul Schaus

Managing Partner

As Founder, President and Chief Executive Officer he leads a successful team of subject matter experts. Throughout his successful career Paul has been a banker, management consultant, strategist, thought leader and strong advocate to the financial services industry.

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If you are interested in learning more about our BPI services and how we can help you
transform your business processes, please contact us today. We would love to hear from you
and discuss your specific needs and goals. You can reach us by: