Engagement #2

Overview

A little big picture

Bank Strategy: Business Bank, Commercial, ABLL, Syndicated, Well-capitalized, Some Retail – Customer Employees

Structure: Few Branches, Multistate, Technology Inhouse, No Middleware, Development Committee, Steering Committee

Online presence: Tired, Wire System Lacking, Downtime Issue

Other Comments: Acquirer Mode – Multiple Banks, Very Manual

Engagement: Technology & Digital Strategy Assessment, Business Case (In-House / Outsourced), Gap Analysis, Future State, Evaluation, Contract Negotiation

Bank

Size: $2.8 Billion

1. Research

Highlights - Customer Focus Group
  • Digital Tools Inadequate
  • Good Relationships With Management / Loans
  • Need Tools – Wires, Cash Management, Loans
  • Customers Have Different Cultural Experiences – Based On Source
  • Branches Are Good, Never Busy
  • Staff Provides Good Support / Some Locations
  • Customer Left – Tools, Service, Pricing

2. Future State

Highlights
  • Acquirer – Only Business Banks / No Retail
  • ABL & Syndication Leader
  • Minimum of 10% Organic Growth Per Year
  • Robust Technology To Support Client Experience / Growth
  • Self Service Augment Relationships
  • CRM / Salesforce Integration

3. Recommendation

Highlights
  • Outsource Self-Contained Systems / MSI

  • Middleware Infrastructure
  • Innovation Committee
  • Keep Latest Acquisition Infrastructure (Core – Based on Negotiations)
  • Evaluation of Middleware, Digital Solutions, Wire Systems, ABL, Syndicated

35+ Additional Recommendations

4. What Happened Next

Highlights
  • Negotiated Outsourced Contracts / Projected 5 Year Savings $12M
  • Advised On The Evaluation Of Various Solutions & Related Contracts 
    • Digital Solutions
    • Treasury Management
    • Wires
  • Tactical
    • Process Reengineering Team
    • Program Manager / Conversions & Implementations