CCG Catalyst

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Business Transformation

CCG Catalyst
  • Business Transformation
  • Digital Transformation
  • Transaction Services

Services

Business Transformation

  • Business Transformation
  • Digital Transformation
  • Transaction Services
  • Business Transformation
  • Digital Transformation
  • Transaction Services
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  • Business Transformation
  • Digital Transformation
  • Transaction Services

Business

Transformation

  • Strategy Planning
  • Board & Executive Facilitation
  • Tactical Planning
  • New Market Planning

Business Transformation in a fast-changing world means outpacing the competition and striving continuously for excellence in all things.

It is the result of serious and sustained effort. It is what drives successful organizations to achieve new heights, it is the declared goal of all economic activity. To understand what differentiates the truly successful from the rest, we have looked at what high-performing banks, credit unions have in common: without exception they have strong operational foundations: effective and agile processes, fit-for-purpose systems, talented and committed employees. Increasingly, digitalization is playing a key role in delivering value to customers with greater agility, efficiency and cost-effectiveness. And, of course, high-performing organizations rely on innovative and adaptive strategies that they can quickly operationalize and secure a commanding lead.

The foundations of a strong operational foundation are embodied in an organization’s Business Plan. It describes the elements that, collectively and coherently, deliver value to customers, internally and externally. It is strategy brought to life, the roots of your competitive advantage and your profitability and your success. The Operating Model is not a static construct it needs to be adapted constantly in line with emerging opportunities and changes taking place in your market. Change means developing and aligning your strengths to fully exploit a changing landscape. Stepping back, identifying trends and looking into the future reveals opportunities and risks. The goal of our Business Transformation mission is to support your bank or credit union on a journey that assures your success, now and in the future.

Strategy – Validation

To achieve your desired outcomes, your strategy needs to be understood at all levels of the organization, by every employee. Strategy needs to be brought to life it needs to be implemented so that it touches every process and every system. Together, we explore current and emerging market- challenges as well as the opportunities that are developing daily as the industry finds new ways of exploiting the value that digitalization has to offer. We identify strategic gaps and build a bridge between strategy and operations, step by step. We develop detailed projects and implementation plans. Progress is reviewed regularly in strategy review meetings. In this way we develop the most appropriate strategy working alongside you and accompany you through the transformation phase.

  • Board & Executive Facilitation
  • Tactical Planning
  • New Market Planning

Administration

The goal is to ensure that all admin processes are as streamlined, lean and efficient as they can be, and this is particularly true of secondary processes that do not add value to customers directly. We analyze processes carefully to understand how they contribute to your strategic goals and how they can be improved to ensure your business remains competitive.

Operations

To optimize your value proposition, we first need to understand the details. It’s important to understand how your business is set up to deliver on its promise, which means we need to look closely at your processes and systems, from lending to retail, customer service to back office, and logistics to quality. The better your value-chain is integrated and performs in day-to-day business and the more it is aligned to your strategic aims, the more certain you can be of achieving your goals. Banks, credit unions, and fintech organizations need to work continuously to strengthen their competitive advantage. Small changes now can make a big difference in the future.

Transformation

Strategies, processes, systems, organization these things are changing constantly. To overcome the challenges, which can include a profound cultural change, we need actions which are focused, which we implement in close collaboration. Not only must systems be developed that enable new processes, but all employees must be fully integrated into the transformation. Every employee must support the changes and breathe life into the change. In cases where an organization has made an acquisition of a system, fintech or another institution, we support all stages of integration.

CCG Catalyst

Phoenix • New York • London • Singapore

Phone: +1-480-744-2240  • Contact Us

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Director of Digital Strategy

Tony Lazare, Digital Technology Manager


Tony Lazare is the Digital Technology Manager. He has 20 years of extensive experience overseeing all aspects of an IT department, including web development, internal development, database management and reporting, quality assurance, and release management. Tony is a dedicated leader with outstanding technical and management skills and a proven track record of success developing and executing IT.

Tiana Brown, Principal


Tiana Brown is one of the Principals at CCG Catalyst. She has more than 10 years of experience in client services, financial services, operations, and consumer and mortgage lending. Her financial services expertise is comprised of both internal and external engagements. She has strategically coached clients at the organizational, leadership and operational level.

As Principal, Tiana’s subject matter includes internal operations, business processes, as well as risk associated with payment and consumer lending processes and structure. Her consulting skills and her depth of knowledge of financial services affords her the ability to guide and work with banks and fintechs to execute strategic plans that result in successful and sustainable outcomes.

John Peckham, Principal


As a Principal at CCG Catalyst, John Peckham has over 25 years as a trusted advisor to the financial services industry. John is a proven senior level executive, with demonstrated success directing business transformation and delivering impactful results within the digital, technology and fintech space.

As bank consulting leader, John has guided clients in banking, fintech, insurance, credit, as well as, both established and start-ups in creating, building, deploying, and excelling at technology based “disruption” of the established financial services industry

Before joining CCG, John held executive and board-level positions in a variety of companies. His banking experience ranges from community to top 100 banking institutions and has held several leadership positions in his tenure.

Kate Drew, Director of Research


Kate Drew is the Director of Research at CCG Catalyst. Her decade of professional experience includes leading data-driven research projects, creating fintech industry thought leadership, and managing editorial content for publications including Business Insider Intelligence and The Value Line Investment Survey.

At CCG, Kate spearheads client-facing research projects on fintech topics including open banking, digital channels, payments, lending, blockchain, artificial intelligence, digital wealth management, and others. She leverages quantitative data as well as conducts field study based on desk research, conference and event findings, and interviews with prominent industry leaders at fintechs, banks, and other financial and nonfinancial institutions. Her research brings voices into data and provides perspectives informed by real experience inside of financial services companies.

Miranda Jenkins, Chief Operating Officer


Miranda Jenkins is the Chief Operating Officer (COO). As a financial professional with more than 10 years of experience, she has assisted and lead strategic planning, analysis, operational management, and technology development work in private equity and hedge funds in the US, Europe, and Asia. She has handled operations of various funds including cash management, hiring, staffing, strategic goal setting, budgeting, technology development, and planning and implementation.

As COO, Miranda works with colleagues across the firm to execute on the overall vision and is responsible for the daily operation of the company. Her uniquely comprehensive background affords her to advise CCG Catalyst and its clients on operational and strategic initiatives.

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