CCG Catalyst

Bank Strategy

CCG Catalyst

Bank Strategy

Bank Strategy

We create bank strategies focused on sustained profitable growth and competitive advantage

More banks are coming to recognize that the way forward requires a proactive approach to connecting new banking channels and capturing the customer loyalty, while controlling costs. To do this, banks face an ever changing market with new or changing rules to do business, client demands for NOW results, technology challenges, but they need to find practical first steps that will generate demonstrable progress.

What We Do

We work with banks – community, regional and national to:

  • Adjust business models and refocus long-term strategy on the core business
  • Affect cultural change and build more effective organizations and decision-making capabilities
  • Provide an Assessment of your Corporate Strategy, Best Practices, Performance, Products, Lending, Technology, etc.
  • Develop a Business Case for a core, product or service evaluation or a strategic direction
  • Reduce back office cost
  • Optimize service operations, including branch and ATM networks and online and mobile banking services
  • Realize full potential of information technology resources, investments, and assets
  • Revamp product lines and boost sales & channel effectiveness
  • Develop a merger integration plan
  • Lead an evaluation of a core or ancillary product, or the contract negotiation of these solutions

CCG Catalyst draws on deep experience with the banking industry to help our bank clients address these unprecedented management challenges and plan for evolving competitive and regulatory landscapes.

Given every bank’s unique operating environment, market and strategic vision, we work with our clients to develop, communicate, implement and manage successful strategies, aligning actions with long-term objectives of a bank while also balancing risks.

Our Viewpoint

In the last Twenty Years, the banking industry has gone through some remarkable highs and extreme lows. As we exit a once in a lifetime business cycle, lingering effects such as sweeping new regulations and tougher oversight have dramatically changed how banks do business. The industry is challenged to develop innovative channels to growth and profitability within significant market challenges. Banks that are proactive and strengthen customer loyalty, identify new profit avenues, and strengthen risk and compliance management processes will be better positioned to compete in this ever evolving industry.

The long-term winners will be banks that look forward and develop strategies to take advantage where the market is evolving too with the correct set of services, products and peoples and the right amount of technologies supporting the future objective.

CCG Catalyst’s helps banks develop strategy with end-to-end decision-making processes to guard against today’s challenges and adapt to government and regulatory changes going forward with embed risk management and governance systems into the organization.

Client Engagements

We measure our success by our clients’ success. We make all our resources available to our clients and commit ourselves entirely to their success. We seek to identify our clients’ real needs, not just deliver.

Development of a strategy related to Core Processing Services

The bank had no strategy related to core processing and the processing environment of the system. The engagement identified the best Core Processing Services Operating Environment and Application Platform that was best aligned with the bank’s short and long term goals. CCG Catalyst evaluated the current environment, identified the Bank’s unique requirements and staged the vendor acquisition process.

A strategic/business plan for the commercial lending group

The bank was very concentrated in Commercial Real Estate lending and needed to diversify. CCG Catalyst developed a strategy for this client based upon a market opportunity analysis, an assessment of the completive landscape, a review and recommendation of credit products and delivery capabilities. Review and recommendation on skill sets required and what additional resources would be needed to reach the defined objective.

Develop a strategy for a new virtual client market

We worked with the bank to create the strategy and implement the result. The challenge set before the bank was whether and how to expand the Virtual Branch banking business in a profitable manner and in a way that supports the bank’s strategic objectives and leverages the Bank’s brand in a domestic market.

Branch banking strategy for a changing market

The bank’s demographic landscape had undergone considerable change over the years. They were growing in some markets, but were losing market share and customers in previous top earning branches. CCG Catalyst assessed the market and determined they had no coherent strategy for transitional branches. We developed a strategy for the bank that resulted in loser branches turning in winning branches, increase in branch profitability and core deposits and loans.

Organic branch growth strategy

The Bank’s branch network has been built over the last several years primarily via acquisition (whole bank, branch purchases, FDIC-assisted transactions). The Bank’s acquisition orientation appeared to have contributed to below average branch performance. As a result, Bank held less than its fair share of deposits in the majority of existing markets. The bank asked CCG Catalyst to assist in the development of a strategy with an emphasis on organic branch growth of the current branch network in order to enhance the franchise it has accumulated via acquisition.

Operational strategy

The Bank requested a strategy that would provide the Bank with a set of best practices to support the company’s operational service offerings for customers transacting business throughout the USA. The engagement objective; retain Bank’s customer experience lead position; enhance Bank’s strong operational foundation that it leverage as it grows; enable Bank employees to have greater satisfaction from their work by having more of the tools and processes that make them productive; and preserve and enhance Bank’s high quality level by avoiding mistakes that could undermine its business, reputation and the confidence its customer. We assisted the Bank in adopting a “Best Run Bank” strategy with a clear vision of the future state and assisted in the execution of the multi-year year roadmap.

More Services

Bank Business Case

Bank Business Case: Evaluation

Bank Business Case: In-House Vs. SaaS

Bank Business Case: Strategic Direction/Opportunity

Bank Core Contract Negotiations

Bank Core Conversion

Bank Core Vendor Evaluation

Bank Credit Risk

Bank Examination Assistance

Bank Fraud Review

Bank Information Technology

Bank IT M&A

Bank IT Performance Improvement

Bank IT Project Effectiveness

Bank IT Strategy

Bank Loan Review

Bank M&A Due Diligence

Bank Market Risk

Bank Merger & Acquisition Planning

Bank Merger Integration

Bank Mergers & Acquisitions

Bank Operational Risk

Bank Optimization

Bank Organization

Bank Retail Assessment

Bank Risk Advisory

Bank Risk Management

Bank Sales & Channel Effectiveness

Bank Strategy

Bank Strategy Assessment

Bank Strategy Planning

Bank Strategy Product Planning

Bank Technology Assessment

Bank Technology Governance

Bank Technology Strategic Planning

Bank Vendor Management

Bank Vendor Management Program Reviews

Line of Bank Business & Product Assessment

Payments

Project Catalyst

Service Operations

Virtual Bank CIO Assistance

Our Team

A collaborative perspective guides CCG Catalyst relationships both internally and with clients. We take a long-term view in our relationships. We strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team-oriented, constructive, and challenging.

Meet Our Team
CCG Catalyst
CCG Catalyst

Phoenix • New York • London • Singapore

Phone: +1-480-744-2240  • Contact Us

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Director of Digital Strategy

Tony Lazare, Digital Technology Manager


Tony Lazare is the Digital Technology Manager. He has 20 years of extensive experience overseeing all aspects of an IT department, including web development, internal development, database management and reporting, quality assurance, and release management. Tony is a dedicated leader with outstanding technical and management skills and a proven track record of success developing and executing IT.

Tiana Brown, Principal


Tiana Brown is one of the Principals at CCG Catalyst. She has more than 10 years of experience in client services, financial services, operations, and consumer and mortgage lending. Her financial services expertise is comprised of both internal and external engagements. She has strategically coached clients at the organizational, leadership and operational level.

As Principal, Tiana’s subject matter includes internal operations, business processes, as well as risk associated with payment and consumer lending processes and structure. Her consulting skills and her depth of knowledge of financial services affords her the ability to guide and work with banks and fintechs to execute strategic plans that result in successful and sustainable outcomes.

John Peckham, Principal


As a Principal at CCG Catalyst, John Peckham has over 25 years as a trusted advisor to the financial services industry. John is a proven senior level executive, with demonstrated success directing business transformation and delivering impactful results within the digital, technology and fintech space.

As bank consulting leader, John has guided clients in banking, fintech, insurance, credit, as well as, both established and start-ups in creating, building, deploying, and excelling at technology based “disruption” of the established financial services industry

Before joining CCG, John held executive and board-level positions in a variety of companies. His banking experience ranges from community to top 100 banking institutions and has held several leadership positions in his tenure.

Kate Drew, Director of Research


Kate Drew is the Director of Research at CCG Catalyst. Her decade of professional experience includes leading data-driven research projects, creating fintech industry thought leadership, and managing editorial content for publications including Business Insider Intelligence and The Value Line Investment Survey.

At CCG, Kate spearheads client-facing research projects on fintech topics including open banking, digital channels, payments, lending, blockchain, artificial intelligence, digital wealth management, and others. She leverages quantitative data as well as conducts field study based on desk research, conference and event findings, and interviews with prominent industry leaders at fintechs, banks, and other financial and nonfinancial institutions. Her research brings voices into data and provides perspectives informed by real experience inside of financial services companies.

Miranda Jenkins, Chief Operating Officer


Miranda Jenkins is the Chief Operating Officer (COO). As a financial professional with more than 10 years of experience, she has assisted and lead strategic planning, analysis, operational management, and technology development work in private equity and hedge funds in the US, Europe, and Asia. She has handled operations of various funds including cash management, hiring, staffing, strategic goal setting, budgeting, technology development, and planning and implementation.

As COO, Miranda works with colleagues across the firm to execute on the overall vision and is responsible for the daily operation of the company. Her uniquely comprehensive background affords her to advise CCG Catalyst and its clients on operational and strategic initiatives.

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