CCG Catalyst

Project Catalyst

CCG Catalyst

Project Catalyst

Project Catalyst

Identifying your bank’s omnichannel, customer experience, new ideas, and solutions is a huge undertaking!

Project Catalyst is designed to provide banks with new and exciting means to meet the complexities and challenges brought about by the velocity of change in technology and the behavior of banking customers and consumers. Project Catalyst offers mid-tier, community, and regional banks, a unique environment to discover and inspire business strategies that will serve as a catalyst for change. How we get your bank there is through Catalyst 4-D™ Design Thinking method, a unique approach helping banks get to the heart of new ideas and opportunities by understanding the needs of their customers.

Call us to learn more about Project Catalyst, 4-D™ and help we provide to bring forth new ideas, opportunities, and solutions.

What We Do

Project Catalyst is a forward-thinking research lab created to serve banks and fintechs. We created a unique design thinking approach for banks known as Catalyst’s 4-D™ to aid in discovering new ideas, opportunities, and solutions that will help stimulate change and transformation your business’ present and future states.

Project Catalyst provides a unique, stimulating, and engaging approach to generating new ideas and innovative thinking helping banks and fintechs deal with forces of disruption and transformation and to produce a roadmap for their future.

4-D™ – Design Thinking

Catalyst 4-D™ is a Design Thinking process that helps identify fresh and future forward opportunities and ideas for financial institutions. 4-D™, Catalyst Design Thinking method, puts your customers at the heart of our process, you will empathize with your customer’s situation, while we guide you to use your creative minds to envision solutions.

Why use 4-D™, Catalyst Design Thinking?

Design thinking lets us talk about the ideas and speculate about the future. Sometimes the need to over analyze could lead to paralysis of the idea, then the idea gets scrapped without ever giving it a try.

What is Design Thinking?

  • Design Thinking is a practice rather than theory.
  • Design Thinking is used to differentiate and respond to trends and customer behavior.
  • The use of Design Thinking gives a competitive advantage that will impact the bottom-line and drive business growth.
  • Who is involved? Key stakeholders from your leadership, creative and analytical thinkers

Therefore, Design Thinking is effective for banks – helps to shake things up, bring an open mind to problems solving, explore opportunities that will transform and change the present condition of the Bank.

Our 4-D™ method is a protocol that combines divergent and convergent thinking for solving problems and discovering new opportunities. Solving problems is the main part of Design Thinking, and the problem is relative to a human condition. Banks are in the business of solving real human problems which revolve around lending, transfer, savings and deposit of money.  Accelerated pace of technological change and changing customers’ needs are outpacing the banks’ ability to keep up. 4-D™ Design Thinking is the protocol that CCG Catalyst will use and uncover new opportunities to solve the bank’s most pressing problem with is smooth customer experience.

Working together, we take a co-creative and collaborative approach to the process.

Your organization will be involved in at every phase of 4-D™ approach.

  1. Discovery: Illuminate your existing and future state and the insights from your existing customer research and resources, and identify any gaps in customer knowledge.
  2. Define: Taking the observations from the discovery and codify the findings.
  3. Diverge: Conduct a facilitated and collaborative brainstorming session to identify ideas that will be turned into solutions.
  4. Defend: Test new solutions with a community of customers and validate the solution.

What to use 4-D™ for?

  • Identifying problems and solutions
  • Mapping the omnichannel
  • Defining the customer journey and eco-system
  • Navigating customer course through the bank’s channel
  • Exploring the customer present and future needs
  • Validating solutions
  • Creating a roadmap for bringing solutions to life

Research & Analysis

Research is key to staying in touch with business needs and the needs of customers. Project Catalyst provides primary and secondary research and analysis to continue to help adjust the business strategy to make the changes that are occurring both internally and externally for banks. The following are the services available through Project Catalyst.

  • Primary research is offered to clients who want to learn more about the changing needs of the banking customer, discover never considered before opportunities, and investigate means to banking.
  • Secondary research is offered on topics that include current changes in business of banking, financial technologies, and operations and will look ahead at behavior, economy, and environment.

Project Catalyst publishes research reports on the state of banking, changes affecting the banking industry, and keeps close watch on growing number of fintech firms and fintech categories.

The team of researchers and analysts author blog posts, articles, and research papers that discuss innovation, transformation, and disruption which provide knowledge from research gathered on the industry.

Summit

The Catalyst Summit is a bi-annual informative events for the financial services industry. The summits provide current, future, and provocative topics on the financial services industry and are specifically targeted to educate banks and fintech firm. Topics are selected to help bankers expand on their knowledge and to learn about innovative techniques which aid in their business strategy. The summits bring speakers to talk about current and forward-thinking banking topics in a stimulating environment. In summary, attendees can expect the Catalyst Summit experience to:

  • Provide education on forward-thinking models for the business of banking.
  • Create an environment that will cultivate ideas for the business of banking.
  • Engage the audiences with provocative topics to encourage discussion.
  • Help bankers out of their comfort zone in a fun, non-threatening way and in a creative environment.
  • Facilitate introductions between banks and fintechs.

Out of the Catalyst Summit, attendees will leave with ideas to jump-start their business strategy to re-imagine their business.

Workshop

Catalyst Workshop is designed as a quarterly check-in for clients who have been through the Catalyst Lab. CCG Catalyst consultants provide clients with advice and help clients keep on track with the execution of ideas from the lab. Catalyst consultants review the progress and offer strategic advice.

More Services

Bank Business Case

Bank Business Case: Evaluation

Bank Business Case: In-House Vs. SaaS

Bank Business Case: Strategic Direction/Opportunity

Bank Core Contract Negotiations

Bank Core Conversion

Bank Core Vendor Evaluation

Bank Credit Risk

Bank Examination Assistance

Bank Fraud Review

Bank Information Technology

Bank IT M&A

Bank IT Performance Improvement

Bank IT Project Effectiveness

Bank IT Strategy

Bank Loan Review

Bank M&A Due Diligence

Bank Market Risk

Bank Merger & Acquisition Planning

Bank Merger Integration

Bank Mergers & Acquisitions

Bank Operational Risk

Bank Optimization

Bank Organization

Bank Retail Assessment

Bank Risk Advisory

Bank Risk Management

Bank Sales & Channel Effectiveness

Bank Strategy

Bank Strategy Assessment

Bank Strategy Planning

Bank Strategy Product Planning

Bank Technology Assessment

Bank Technology Governance

Bank Technology Strategic Planning

Bank Vendor Management

Bank Vendor Management Program Reviews

Line of Bank Business & Product Assessment

Payments

Project Catalyst

Service Operations

Virtual Bank CIO Assistance

Our Team

A collaborative perspective guides CCG Catalyst relationships both internally and with clients. We take a long-term view in our relationships. We strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team-oriented, constructive, and challenging.

Meet Our Team
CCG Catalyst
CCG Catalyst

Phoenix • New York • London • Singapore

Phone: +1-480-744-2240  • Contact Us

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Director of Digital Strategy

Tony Lazare, Digital Technology Manager


Tony Lazare is the Digital Technology Manager. He has 20 years of extensive experience overseeing all aspects of an IT department, including web development, internal development, database management and reporting, quality assurance, and release management. Tony is a dedicated leader with outstanding technical and management skills and a proven track record of success developing and executing IT.

Tiana Brown, Principal


Tiana Brown is one of the Principals at CCG Catalyst. She has more than 10 years of experience in client services, financial services, operations, and consumer and mortgage lending. Her financial services expertise is comprised of both internal and external engagements. She has strategically coached clients at the organizational, leadership and operational level.

As Principal, Tiana’s subject matter includes internal operations, business processes, as well as risk associated with payment and consumer lending processes and structure. Her consulting skills and her depth of knowledge of financial services affords her the ability to guide and work with banks and fintechs to execute strategic plans that result in successful and sustainable outcomes.

John Peckham, Principal


As a Principal at CCG Catalyst, John Peckham has over 25 years as a trusted advisor to the financial services industry. John is a proven senior level executive, with demonstrated success directing business transformation and delivering impactful results within the digital, technology and fintech space.

As bank consulting leader, John has guided clients in banking, fintech, insurance, credit, as well as, both established and start-ups in creating, building, deploying, and excelling at technology based “disruption” of the established financial services industry

Before joining CCG, John held executive and board-level positions in a variety of companies. His banking experience ranges from community to top 100 banking institutions and has held several leadership positions in his tenure.

Kate Drew, Director of Research


Kate Drew is the Director of Research at CCG Catalyst. Her decade of professional experience includes leading data-driven research projects, creating fintech industry thought leadership, and managing editorial content for publications including Business Insider Intelligence and The Value Line Investment Survey.

At CCG, Kate spearheads client-facing research projects on fintech topics including open banking, digital channels, payments, lending, blockchain, artificial intelligence, digital wealth management, and others. She leverages quantitative data as well as conducts field study based on desk research, conference and event findings, and interviews with prominent industry leaders at fintechs, banks, and other financial and nonfinancial institutions. Her research brings voices into data and provides perspectives informed by real experience inside of financial services companies.

Miranda Jenkins, Chief Operating Officer


Miranda Jenkins is the Chief Operating Officer (COO). As a financial professional with more than 10 years of experience, she has assisted and lead strategic planning, analysis, operational management, and technology development work in private equity and hedge funds in the US, Europe, and Asia. She has handled operations of various funds including cash management, hiring, staffing, strategic goal setting, budgeting, technology development, and planning and implementation.

As COO, Miranda works with colleagues across the firm to execute on the overall vision and is responsible for the daily operation of the company. Her uniquely comprehensive background affords her to advise CCG Catalyst and its clients on operational and strategic initiatives.

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